Customer policy
Refund and cancellation policy
Effective 13 September 2026
Cancel at least seven days before your course starts
Request cancellation by email no later than seven calendar days before the first scheduled live session for a full refund of the course price.
Within seven days of the start
You may request a transfer to a later equivalent cohort, where one is offered, or a 50% refund before the first live session begins. A transfer can be used once and has no cash value.
After the first live session
Change-of-mind refunds are not offered after the course has begun. Recordings are provided for missed sessions, so non-attendance alone does not create a refund entitlement.
If the course operator changes or cancels delivery
If the entire cohort is cancelled, enrolled students may choose a full refund or transfer. If an individual session must move, the operator will provide reasonable notice and a replacement live session or recording. A material schedule change that prevents participation will be considered fairly based on the sessions already delivered.
Statutory rights and payment fees
This policy does not limit consumer rights that cannot be excluded. Approved refunds are returned through the original payment method. Banks and payment providers control processing time, currency conversion, and any external fees.
How to make a request
Email admin@biohazardcleaning.net from your enrollment address. Include the course name and whether you request cancellation or transfer. The timestamp on the received email determines the request date.